At the Van Hala Dental Group, we love that we have the opportunity to serve our patients. With great pride, we endeavor to deliver excellence each a every day to each and every person. We aim to exceed our patients’ expectations and we are confident that they will be satisfied with the care they receive. We also aim to treat each person the same way that we would hope someone would treat a member of our own family. If our patients don’t feel they’ve received the best care possible, we want to know about it and do what we can to make it right.
Certainly, there exist situations that are beyond our control, such as a person not caring as much about their oral health as we do, or how a person heals from a procedure such as a root canal, bone graft or other surgery. That being said, we have built our reputation on providing great service, where our patients entrust their family and friends to our care.
The following services are guaranteed, for the following time periods, as long as a person maintains at least average oral homecare and regular dental visits.
Fillings should last a minimum of two years. If they fail within that timeframe, they will be replaced at no charge.
Crowns and fixed bridgework should last a minimum of 5 years. If they fail within that timeframe, they will be replaced at no charge. However, if a crown fails due to recurrent decay, or because of a patient not maintaining average homecare, the warrantee does not apply.
Once an implant has integrated, there is very little chance that it will fail.
Any non-smoker who loses an implant within 1 year from the date of surgery, will have it replaced at no charge, as long as post-operative instructions have been followed and the person maintains at least average oral homecare and regular dental visits. Bone grafting fees may apply.
Smokers have impaired healing, as such, no guarantee can be offered. However, in the event that an implant fails, it will be replaced at a discounted fee, subject to discerning of the treating doctor.
Please note, our warranty does not imply any cash or monetary value. Rather we will replace defective restorations.
We value the trust you place in us and we commit to making your dental care an exceptional experience.